Privacy Policy

Last Updated: January 2025

Print Gear respects your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit printgear.net or make a purchase from us.

1. Information We Collect

We may collect:

Name, email address, shipping address
Payment information (handled securely by Shopify)
Order details
Device/browser data
Cookies and usage data

We do NOT store full credit card numbers.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate shipping updates
Respond to support requests
Improve our website
Prevent fraud
Comply with law

We will never sell your information to third parties.

3. Shopify Handling of Your Data

Our store is hosted on Shopify.
Shopify securely processes your personal and payment information according to PCI-DSS standards.

4. Third-Party Services

We may use:

Print providers
Email marketing services
Payment processors
Analytics tools

These partners collect only the data needed to perform their services.

5. Consent

By providing personal information (placing an order, subscribing, etc.), you consent to its collection and use for that specific purpose.

6. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

7. Security

We take data protection seriously and follow industry practices, but no method is 100% secure.

8. Cookies

We use cookies to:

Keep your session active
Improve checkout
Track analytics

9. Age of Consent

You must be 18+ to use this site.

10. Changes

We may update this policy periodically.
Check this page for the current version.

11. Contact

Questions?
📩 support@printgear.net

📜 2. TERMS OF SERVICE (Shopify-Ready)

Last Updated: January 2025

Welcome to Print Gear.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to the following Terms.

1. Online Store Terms

You must be at least 18 years old to use this site.
You may not use our products for illegal or unauthorized purposes.

2. General Conditions

We reserve the right to refuse service to anyone.
Your content (excluding credit card info) may be transferred unencrypted.

3. Accuracy of Information

We strive for accuracy, but errors may occur.
We may correct or update information at any time.

4. Products & Services

Each item is made-to-order
Colors may appear slightly different due to screen settings
Product availability may change
We may discontinue items at any time

5. Billing & Account Info

You agree to:

Provide accurate, complete billing information
Use authorized payment methods

We may cancel orders that appear suspicious or incomplete.

6. Third-Party Links

Some links may direct you away from our site.
We are not responsible for third-party content.

7. User Feedback & Submissions

By submitting comments or feedback, you grant us permission to use, copy, or publish the material without compensation.

8. Personal Information

Your submission is governed by our Privacy Policy.

9. Errors, Inaccuracies, Omissions

We reserve the right to correct any order based on incorrect information.

10. Prohibited Uses

You may not use the site to:

Break laws
Harm others
Spread malware
Collect unauthorized data
Spam

11. Disclaimer of Warranties

The service is provided “as is.”
We do not guarantee uninterrupted access or error-free operation.

12. Limitation of Liability

Print Gear is not liable for damages except where prohibited by law.

13. Indemnification

You agree to indemnify Print Gear from claims arising from misuse of our services.

14. Termination

We may terminate or suspend access at any time.

15. Entire Agreement

These Terms include all policies posted on our site.

16. Governing Law

These Terms follow U.S. and California state laws.

17. Contact

Questions?
📩 support@printgear.net

📦 3. SHIPPING POLICY (Shopify-Ready)

Last Updated: January 2025

Processing Time

Orders are processed and printed within 1–3 business days.

U.S. Shipping Times

Shipping usually takes 3–7 business days.

Delays may occur due to weather, holidays, or carrier issues.

Multiple Shipments

Your order may arrive in separate packages depending on production partners.

Tracking

You will receive tracking information once your order ships.
Tracking may take 24–72 hours to update.

Lost Packages

If your package is lost or tracking stops:
Email us at support@printgear.net and we will replace it.

💰 4. REFUND POLICY (Shopify-Ready)

Last Updated: January 2025

Order Problems

If your item arrives damaged, misprinted, or incorrect, we will replace it at no cost.

Please email:
📩 support@printgear.net
with your order number + photos of the issue.

Eligibility

Because items are made-to-order, standard returns are not automatic.

We handle returns case-by-case to keep things fair.

Refunds

Refunds (when approved) take 3–7 business days to appear.

Exchanges

Wrong size?
We offer size exchanges.

Email support with your order number.

Non-Returnable Items

Gift cards
Custom items (future Custom Shop)

🍪 5. COOKIE NOTICE (for Shopify European Compliance)

Last Updated: January 2025

Print Gear uses cookies to:

Improve site functionality
Enable secure checkout
Analyze site traffic
Personalize content

You can control cookie preferences in your browser settings.

By continuing to use our site, you consent to our use of cookies.

🧑🎨 6. UGC POLICY (User-Generated Content)

(For customer photos, reviews, social shares)

Last Updated: January 2025

By posting, tagging, or sharing content with #PrintGear or tagging our accounts, you grant Print Gear permission to use that content for:

Social media
Website galleries
Marketing materials

We may edit, crop, or modify the content as needed.
You retain rights to your original content.

If you want your content removed, email:
📩 support@printgear.net