SECTION 1 — Shipping Times
How long does shipping take?
Print Gear items are made-to-order. Here’s the breakdown:
Processing time: 1–3 business days
Shipping time: 3–7 business days (U.S.)
You’ll get a tracking link as soon as your order ships.
Peak seasons may add a day or two carriers move at their own pace.
SECTION 2 — Where is my order?
Where’s my order / tracking not updating?
Totally normal — carriers don’t always scan right away.
Tracking may show “label created” for 24–72 hours while your package is actually moving through the system.
If tracking hasn’t updated in 3 days, reach out and we’ll look into it:
📩 support@printgear.net
SECTION 3 — Delivered but not here
My package says “Delivered” but nothing showed up.
This happens sometimes with carriers.
Try this real quick:
- Check mailbox, porch & garage
- Ask neighbors (packages get miss-delivered)
- Wait 24 hours — carriers mark early
If it still hasn’t shown, email us and we’ll work with you on a solution:
📩 support@printgear.net
SECTION 4 — Returns & Exchanges
What’s your return/exchange policy?
We keep it simple:
If something’s wrong, we fix it.
Wrong item?
Damaged?
Misprint?
We replace it fast, no drama.
If you ordered the wrong size, we offer
exchanges. Start here:👉
https://printgear.net/pages/returns
SECTION 5 — Refunds
Do you offer refunds?
Yes — refunds are handled case-by-case since each item is made-to-order.
If your item arrived damaged, incorrect, or poor quality, we’ll refund or replace it.
Refunds (when approved) take 3–7 business days to appear in your account.
Email support to start the process:
📩 support@printgear.net
SECTION 6 — Wrong size or color
I ordered the wrong size —what can I do?
If production hasn’t started yet, we can update your order.
If it has already started, we can help with an exchange.
Send your order number + the new size you want to:
📩 support@printgear.net
SECTION 7 — How do items fit?
How do your shirts fit?
Most tees are true to size.
For a roomier/oversized fit, size up.
For a more fitted look, order your usual size.
If you’re between sizes, go up one.
SECTION 8 — Can I change my address?
I entered the wrong address. Can you fix it?
If your order hasn’t shipped yet, yes — we can update it.
If it has shipped, we’ll help you reroute or replace it depending on the situation.
Email us ASAP with your order number:
📩 support@printgear.net
SECTION 9 — Cancel an Order
Can I cancel my order?
We can cancel it only if production hasn’t started yet.
Most orders enter production within 2–12 hours.
Send us your order number ASAP:
📩 support@printgear.net
SECTION 10 — Damaged or Incorrect Item
My order arrived damaged or incorrect.
Not what you should’ve received — we’ll fix it quick.
Send 2 photos + your order number to:
📩 support@printgear.net
We’ll send a free replacement right away.
SECTION 11 — Custom Orders
Do you offer custom designs or “Upload Your Ride”?
Not yet — but we’re working on a Print Gear Custom Shop where you can upload your ride and get it designed Garage
Life style.
Stay tuned.
SECTION 12 — Multiple Packages
Why did my order arrive in multiple packages?
We work with several U.S. print partners, so items sometimes ship separately.
It’s normal to receive them on different days.
If something seems missing, contact support.
SECTION 13 — How are items shipped?
How do you ship orders?
We ship using USPS, UPS, and DHL — whichever gets your package there fastest.
SECTION 14 — Sales Tax
Do you charge sales tax?
Yes — taxes are calculated automatically based on your state’s requirements. Shopify handles tax compliance for us.
SECTION 15 — Contact Information
How do I contact Print Gear?
For all questions, email:
📩 support@printgear.net
General questions: support@printgear.net
Order updates: support@printgear.net
We reply fast.