🔄 PRINT GEAR – RETURN CENTER INSTRUCTIONS
Returns, Replacements & Exchanges
Most Print Gear products are made to order. Because your item is produced specifically for your order, we generally can’t accept change-of-mind returns once production has started.
If we made a mistake or the product arrived defective, we make it right.
What Qualifies for a Replacement or Refund?
Contact us if:
- You received the wrong item.
- You received the wrong size or color from what you ordered.
- The item arrived damaged.
- There is a print defect or poor print quality.
- Your item was lost in shipping.
Depending on the situation, we may provide a replacement, refund, exchange, or other appropriate resolution.
What If I Ordered the Wrong Size?
If Print Gear sent the wrong size, contact us and we’ll make it right.
If you ordered the wrong size, the item was made specifically for your order. Email us and we’ll review the available options.
Depending on the product and situation, we may be able to offer a discounted replacement or a one-time size exchange.
What Does Not Qualify for a Return?
Generally, we can’t accept returns for:
- Changing your mind after production has started.
- Ordering the wrong size, color, or item yourself.
- Normal wear and tear.
- Damage caused by misuse.
- Incorrect shipping addresses entered at checkout.
If you’re unsure whether your situation qualifies, contact us and we’ll review it with you.
How to Report a Problem
Email support@printgear.net and include:
- Your order number.
- A brief description of the issue.
- Clear photos when the item is damaged, misprinted, incorrect, or has a quality issue.
If you’re requesting help with sizing or color, tell us what you ordered and what you need.
Will I Need to Send the Item Back?
Most product issues can be reviewed using photos and may not require you to send the item back.
If a return is needed, we’ll provide return instructions and a prepaid return label.
Need Help?
Email us at support@printgear.net.
We’ll review your order and let you know the appropriate next step.